Refund policy

RETURNS & REFUNDS POLICY – AREZZA JEWELRY

Consumers who purchase online have the right to withdraw from the contract within 14 days from delivery of the product, without having to provide any reason.

To exercise the right of withdrawal, the customer must clearly communicate their decision by writing to charlie1970696969@gmail.com, indicating the order number and the product or products they wish to return.

The product must be returned without undue delay and, in any event, within 14 days from the communication of withdrawal.

Unless otherwise indicated, the direct cost of returning the products is borne by the customer.

The returned product must be intact and complete, including any accessories and packaging received. The customer is responsible for any reduction in the value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

AREZZA JEWELRY will refund payments received within 14 days from the communication of withdrawal, including any standard delivery costs originally paid.

The refund may be withheld until the returned product has been received or until the customer provides evidence that the product has been sent back.

Where possible, the refund will be made using the same payment method used for the original purchase.

Personalized or Made-to-Order Products

The right of withdrawal may not apply to products made to measure or clearly personalized, where provided for by applicable law.

Defective or Non-Conforming Products

If a product is defective, damaged or does not conform to its description, the customer should contact AREZZA JEWELRY at charlie1970696969@gmail.com, indicating the order number and, where possible, attaching photographs of the product received.

Contact

AREZZA JEWELRY
Email: charlie1970696969@gmail.com
Tel.: +39 334 116 1912